hkk photo upload for the health insurance card

Creating the photo for the hkk health card

1. 1Take a photo in daylight from the front or upload one in the tool above.
2. 2“Health insurance card” is already selected: we crop, replace the background and check the photo.
3. 3See the free preview, buy and download the file.

Uploading the photo to hkk

hkk contacts you when it needs a photo – from the age of 15. You then upload it through hkk’s photo upload or in the hkk Service-App, or stick a print onto the reply form from the letter.

1. 1Wait for hkk’s letter (uploads only work once your insurance has started)
2. 2Create the photo at FotoKlar and download the file (JPG, under 2 MB)
3. 3Upload it through hkk’s photo upload or in the hkk Service-App

Photo requirements

What hkk itself says:

• Portrait 35 × 45 mm without border
• File format JPG, TIF, PNG or BMP, at most 2 MB
• Recent, you are clearly recognisable
• Neutral plain background, face centred, looking straight ahead
• Only you in the picture; glasses only with clearly visible eyes, no tinted lenses
• Religious head covering allowed if the face stays recognisable; not required to be biometric

Photo rejected – what now?

If your photo is rejected, hkk usually tells you why. Common reasons are shadows, a busy background, a tilted head or a face that is too small.

• Take a new photo in daylight from the front, head straight
• Face large enough in the frame (about 70–80% of the image height)
• Have the background replaced – FotoKlar does this automatically
• If the insurer rejects the purchased photo for not meeting its requirements, we refund the €7.99 in full